Run Your Hotel Smarter With Followpoint
Turn guest WhatsApp inquiries into guaranteed bookings, automate concierge requests, and eliminate front desk bottlenecks without hiring more staff.
Built for: Boutique hotels, short-let apartments, guest houses, luxury beach resorts & lodges
Hotels & Hospitality Desk
Online · Official Business
Customer
Hi! Do you have an Executive Room available this weekend for 2 adults?
10:42 AMFollowpoint Automated Assistant
Welcome to Grand Horizon! Yes, Executive Room is available at ₦85,000/night with complimentary buffet breakfast and pool pass. Tap below to reserve with a deposit:
Built For Real Operations
Eliminate Bottlenecks in Your Hotels & Hospitality
Stop losing customers to missed messages, chaotic notes, and manual repetitive chores.
Manual Bottlenecks We Eliminate
Common revenue leaks in this industry
- ✕Repeated calls and messages inquiring about room rates, amenities, and check-in times
- ✕Unconfirmed reservations locking up rooms with zero deposit, resulting in costly no-shows
- ✕Guest check-in confusion regarding location directions, Wi-Fi passwords, and house rules
- ✕Scattered room-service, housekeeping, and late check-out requests getting forgotten
Automated Followpoint Workflows
What happens on autopilot 24/7
- ✓Instant room catalog with photo tours and nightly rates
- ✓Self-service date selection and reservation hold
- ✓Paystack secure deposit payment link generation
- ✓Automated Wi-Fi, direction, and check-in code dispatch on arrival day
- ✓In-stay digital concierge for room service and amenities
- ✓Post-stay review and feedback collection
Comprehensive Capabilities
Everything You Need to Run Hotels & Hospitality
Engineered specifically for your vertical — not a generic chatbot.
WhatsApp guest communication
instant responses to queries 24/7
Booking management
live room availability calendar and dates
Guest enquiries
automated room photos, amenities list, and rates
Room/service requests
in-stay towel, cleaning, dining, and maintenance tickets
Automated follow-ups
pre-arrival directions, check-in instructions & checkout reminders
Staff management
dispatch requests to reception, housekeeping, or kitchen staff
Customer records
unified guest history, VIP tags, and stay logs
Notifications
real-time alerts for confirmed stays and urgent guest requests
Payment/request tracking
Paystack deposit collection with confirmed webhooks
Analytics
occupancy trends, revenue metrics, and inquiry conversion rates
AI assistance
intelligent multilingual responses to guest inquiries day and night
Step-by-Step Architecture
The Hotels & Hospitality Workflow
From the customer's first message to verified confirmation and follow-up — here is the exact journey.
Guest Inquires
A guest reaches out on WhatsApp asking for room rates, weekend availability, or photos.
WhatsApp Flow
Followpoint automatically sends high-res room cards, amenities, and available dates instantly.
AI / Staff Routing
AI assists with nuanced questions (e.g. airport pickups, pool access), routing complex queries to staff.
Booking & Deposit
Guest picks their dates; Followpoint generates a verified Paystack deposit link to secure the room.
Confirmation Pass
Payment confirms automatically. The guest receives booking reference, directions, and check-in details.
Automated Follow-up
Pre-arrival instructions arrive morning of check-in; review requests sent automatically after checkout.
Live Workspace Preview
Hotel Reception & Guest Concierge Dashboard
Live occupancy monitoring, WhatsApp concierge tickets, verified reservations, and Paystack deposit tracking in one place.
Hotels & Hospitality Workspace
Followpoint Business Operations Engine
Room Bookings
42
+18% this month
Confirmed Stays
38
90.5% lock-in rate
Guest Inquiries
314
Avg reply: < 4 sec
Deposit Revenue
₦3,850,000
Paystack verified
Transparent Pricing
Plans Built Around Your Hotels & Hospitality
Straightforward pricing with setup, training, and ongoing WhatsApp automation included. Cancel anytime.
Test Hotels & Hospitality on a 7-Day Free Trial
See the WhatsApp auto-replies, booking engine, and lead capture live on a test line before any customer interaction.
Hotels & Hospitality
Starter
From ₦50,000/month
From ₦75,000one-time system setup & testing
👥 Up to 2 staff team accounts
📦 Up to 10 items / listings
🤖 Standard AI FAQ & Auto-responder
⚡ Standard Email & WhatsApp Support
- ✓Up to 10 Rooms / Units
- ✓Automated Room Availability Auto-Replies
- ✓Paystack Deposit Collection Links
- ✓Arrival Day Check-In Info Dispatch
- ✓Guest Directory & Stay Logs
- ✓1 WhatsApp Business Line
Hotels & Hospitality
Pro
From ₦100,000/month
From ₦150,000one-time system setup & testing
👥 Up to 10 staff team accounts
📦 Up to 30 items / listings
🤖 Advanced AI Guest Concierge (Multilingual)
⚡ Priority 4-Hour Response SLA
- ✓Up to 30 Rooms / Units
- ✓Guest Concierge Request Dashboard
- ✓Automated Pre-Arrival & Post-Stay Review Messages
- ✓Multi-Staff Reception & Housekeeping Dispatch
- ✓Deposit & Full-Balance Settlement Tracking
- ✓VIP Guest Tagging & Preferences Memory
- ✓Priority Alert Routing to Staff
Hotels & Hospitality
Ultra Pro
From ₦180,000/month
From ₦250,000one-time system setup & testing
👥 Up to 50 staff team accounts
📦 Up to 200 items / listings
🤖 Custom Tuned AI Model with Hotel Knowledge Base
⚡ Dedicated VIP Account Manager & Phone Escalation
- ✓Unlimited Rooms & Multi-Property Management
- ✓Custom Concierge Automations & PMS Webhooks
- ✓Staff Task Management & Housekeeping Logs
- ✓Dedicated Account Executive & On-Site Training
- ✓Custom WhatsApp Bot Personality & Prompts
- ✓Enterprise Analytics & Reporting
Need a Custom Enterprise Solution?
Multi-branch organizations, custom ERP integrations, private cloud webhooks, or white-labeling.
Frequently Asked Questions
Questions About Hotels & Hospitality
Get Started with Hotels & Hospitality
Start Capturing Every Hotels & Hospitality Opportunity on WhatsApp.
Join hundreds of forward-thinking businesses automating customer communications with Followpoint.